Customer Success

World-class support at each stage in your journey

Going the extra mile for our customers

Providing you with the data and intelligence that you need is only part of our story.

We recognise that our clients don’t just look to us for high-quality content. They also need us to be on hand to support them in a variety of ways that ensure they are extracting the maximum value from their investment in our services. 

Your EMIS Client Success Team 

Best-in-class technical, content, market and sector expertise across the world

Our broad geographic footprint and deep local knowledge means that your customer experience is supported by a range of subject matter experts in a variety of areas. 

 

Dedicated Account Manager

You will have a designated account manager whose responsibility will be to ensure that you have the best possible experience as a client of EMIS and that you benefit from all of the resources we place at your disposal.

 

 

Product Specialists

 

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On hand to provide training and guidance on all aspects of the content and platforms we provide.

 

 

Customer Success Executives

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Available around the clock to deal with specific content or technical issues.

 

 

 

Country/Sector Experts

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Economists and industry experts available to support your understanding of the markets you are interested in.

 

 

Technology Experts

 

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Highly experienced developers with proven track records in content integration.